• New Updates
• • Why am I seeing this new login screen?
  • We have made changes to improve the user experience and provide a more secure way of accessing multiple applications secured with KOG using single sign-on. If you have an existing KOG account, you DO NOT need to create a new account. Please use your existing KOG login credentials to sign-in.
  • Login/Password Help
  • If you do not remember your password, need to reset your password, or your account has been locked due to too many incorrect attempts, please follow these steps:
     Step 1: Enter the email address associated with your account and click the Next button.
     Step 2: Click the Forgot Password? link and follow the on-screen instructions.
     If you need further assistance, click here to view a user guide that will walk you through resetting your password.

• Multi-Factor Authentication (MFA) or 2-Step Verification Security Methods
• • What is MFA?
  • Multi-factor Authentication (MFA) is an authentication method that requires the user to provide two or more verification factors to gain access to an app. MFA is a core component of a strong Identity and Access Management (IAM) policy.
  • Why am I being prompted for MFA?
  • If KOG determines that a higher level of security is needed, it will prompt you to complete MFA. If you have access to at least one of the apps that needs a higher level of security, you will be prompted for MFA on each login attempt regardless of the app you are trying to access at that time.
  • MFA User Guide (Symantec VIP, OKTA Verify, Phone)
  • User Guide
  • If you get the error message, “Your code doesn't match our records. Please try again.” while using Symantec VIP to complete MFA:
  • Please wait for 30 seconds and Symantec VIP app will provide you a new code. Copy and paste the new code and retry.

• Creating a KOG Account
• • Do I need to create a new KOG account if I am an existing user?
  • NO – If you are an existing KOG user, you do not need to create a new account. Please use your existing KOG login credentials to sign in or reset your password if you have forgotten it.
  • How to create a KOG Account
  • View a short video on account creation.
    
    
    
    

• Miscellaneous
• • Are you trying to create an account and received a message to contact Experian, but Experian is unable to validate your account?
  • You will need to take two forms of ID to the local DCBS office. Click here to find the DCBS Office locations per county.
  • KYnect Access Issues
  • If you cannot see your case number or are having another KYnect issue, please call 855-459-6328.
  • If you are getting an “Access Denied” error message, please call 800-635-2570.
  • Kentucky Business One Stop (KYBOS) Access Issues
  • If you need assistance with linking your business, paying sales & use tax, or have any other questions regarding the One Stop Portal, please call 502-564-5053.
  • Motor Carrier Portal (KYTC) Access Issues
  • If you are having trouble paying your KYU, IFTA or need assistance with CDL portal, please call 502-564-1257.
  • Are you a KASPER user that wants to delegate an account to an employee or co-worker?
  • Click here to sign in to your KOG account. Once you sign in you will be redirected to the delegation page. For additional assistance, contact the KASPER helpdesk at 502-564-2703 or via email atWritten by ekasperhelp@ky.gov.
  • If you get “application error” or “an unknown error has occurred?” message while trying to sign in
  • Click here to login.
  • If the issue still exists, delete your history/cookies from your web browser and try signing in again.
  • KOG-supported App Access Assistance
  • If you have a @ky.gov email, please contact your Supervisor.
  • All other users click here to login. After login, click the “All Apps” tab at the top of the page and request access by clicking the “Enroll” button of the specific app that you want to access.
  • Do you need additional assistance?
  • Click here to contact Help Desk.